Vapeenjoy Conditions of Transport

1. Order Processing and Shipping

  • Orders are processed and shipped within 1–3 business days.
  • Delivery typically takes 7–15 business days.
  • Please note that orders are not shipped on weekends.

2. Shipment Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your shipment using the provided tracking number on 17track.net.
  • Tracking information may take 1–2 days to update on the website.

3. Order Changes

  • You may cancel your order or update the delivery address at any time before the order ships.
  • Once an order has shipped, refunds or address changes are no longer possible.
  • Free shipping is available for orders to the United States and Australia.

4. Shipping Methods and Duties

For select countries, we offer Delivered Duty Paid (DDP) shipping, meaning you will not incur customs clearance fees. These countries and their corresponding shipping methods are as follows:

  • United States: UPS Express (excluding Alaska and Hawaii)
  • United Kingdom: Local DPD Express
  • Europe: UPS Express, DPD Express, or DHL Express
  • DDP-eligible European countries: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain

5. Shipping Times by Country

Below are the shipping methods and estimated delivery times for specific countries:

Country Shipping Method Estimated Delivery Time
United States Local UPS Ground 10–15 days
United Kingdom Local DPD Express 7–12 days
Germany UPS/DPD/DHL Germany 8–15 days
France UPS/DPD/DHL Germany 10–15 days
Belgium UPS/DPD/DHL Germany 10–15 days
Luxembourg UPS/DPD/DHL Germany 10–15 days
Netherlands UPS/DPD/DHL Germany 10–15 days
Czech Republic UPS/DPD/DHL Germany 10–15 days
Poland UPS/DPD/DHL Germany 10–15 days
Croatia UPS/DPD/DHL Germany 10–15 days
Slovakia UPS/DPD/DHL Germany 10–15 days
Slovenia UPS/DPD/DHL Germany 10–15 days
Finland UPS/DPD/DHL Germany 10–15 days
Denmark UPS/DPD/DHL Germany 10–15 days
Sweden UPS/DPD/DHL Germany 10–15 days
Austria UPS/DPD/DHL Germany 10–15 days
Italy UPS/DPD/DHL Germany 10–15 days
Hungary UPS/DPD/DHL Germany 10–15 days
Lithuania UPS/DPD/DHL Germany 10–15 days
Estonia UPS/DPD/DHL Germany 10–15 days
Latvia UPS/DPD/DHL Germany 10–15 days
Greece UPS/DPD/DHL Germany 10–15 days
Ireland UPS/DPD/DHL Germany 10–15 days
Portugal UPS/DPD/DHL Germany 10–15 days
Spain UPS/DPD/DHL Germany 10–15 days
UAE (Dubai) Dubai Dedicated Line 12–18 days
South Africa South Africa Dedicated Line 15–25 days
Vietnam Vietnam Dedicated Line 3–5 days
West Malaysia Malaysia Dedicated Line 4–8 days

6. Customs and Duties

  • For countries not listed above, packages may require customs clearance and payment of applicable duties upon arrival.
  • Please contact your local customs authority for information on applicable taxes.
  • Customs may also require a business license for clearance.

Vapeenjoy is committed to providing efficient and transparent shipping services. For any questions or further assistance, please feel free to contact our customer support team.