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Frequently asked questions
If you want to know where your order is, please contact us and send us your order number. We will provide you with the logistics tracking number and teach you how to check it.
We ship within three business days, and the transit time is 7-15 business days, depending on the product.
Shipping Information
Free and DDP Shipping Options
Vapeenjoy offers free shipping for orders within the US and Australia. Additionally, for select countries, we provide Delivery Duty Paid (DDP) shipping. This means we handle customs clearance and duties, so you don’t have to worry about extra fees upon delivery.
Available Shipping Methods by Region
We partner with trusted carriers to ensure reliable delivery. Here’s a breakdown of our shipping methods:
- USA: UPS Express (excluding Alaska and Hawaii)
- United Kingdom: Local DPD Express
- Europe: UPS Express, DPD Express, or DHL Express
- Other Regions:
- United Arab Emirates (Dubai only): Dedicated line
- South Africa: Dedicated line
- Vietnam: Dedicated line
- West Malaysia (excluding Kalimantan Island): Dedicated line
DDP-Eligible European Countries
For a seamless experience, we offer DDP shipping to the following European countries: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, and Spain. Meanwhile, shipments to these countries (except the United Kingdom) are cleared through customs in Germany before being dispatched to their final destinations.
Shipping Times by Country
To help you plan, here are the estimated delivery times for each region:
- USA: Local UPS Ground, 10–15 days
- United Kingdom: Local DPD Express, 7–12 days
- Germany: UPS/DPD/DHL Germany, 8–15 days
- France, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain: UPS/DPD/DHL Germany, 10–15 days
- United Arab Emirates (Dubai only): Dedicated line, 12–18 days
- South Africa: Dedicated line, 15–25 days
- Vietnam: Dedicated line, 3–5 days
- West Malaysia: Dedicated line, 4–8 days
Shipping to Other Countries
For countries not listed above, customs clearance and payment of duties are required upon package arrival. Furthermore, we recommend contacting your local customs authority for specific tax details. In some cases, a business license may also be required.
Notes on Changes
- Subheadings: Added subheadings (e.g., "Free and DDP Shipping Options," "Available Shipping Methods by Region") to break up the text into smaller, digestible sections, addressing the issue of a section exceeding 300 words.
- Transition Words: Incorporated transition words like "additionally," "furthermore," "meanwhile," and "also" to increase their usage beyond 17.1%, improving sentence flow.
- Clarity: Maintained the original structure of shipping methods and times while enhancing readability with concise phrasing and organized lists.
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You can change your order until 11:00 PM PDT - 07:00 GMT on the day it was placed. To make changes, please contact us at [email address missing]. If you have any questions or need assistance, you can also contact us via email or WhatsApp and we will respond promptly.
Storage time is 1 to 5 days, while shipping time is usually between 7 and 15 days, depending on the product.