{"id":1508,"date":"2023-04-20T11:47:20","date_gmt":"2023-04-20T11:47:20","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/furniture2-elementor\/?page_id=29"},"modified":"2025-08-22T09:55:42","modified_gmt":"2025-08-22T09:55:42","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/vapeenjoy.com\/fr\/contactez-nous\/","title":{"rendered":"Contactez-nous"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1508\" class=\"elementor elementor-1508\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-182218e e-flex e-con-boxed e-con e-parent\" data-id=\"182218e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c282c84 e-con-full e-flex e-con e-child\" data-id=\"c282c84\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d1e810 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"6d1e810\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xxl\">VapeEnjoy Contact avec un expert<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74e77af wd-cf7 elementor-widget elementor-widget-wd_contact_form_7\" data-id=\"74e77af\" data-element_type=\"widget\" data-widget_type=\"wd_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1503-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1503\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/1508#wpcf7-f1503-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/1508#wpcf7-f1503-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1503\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1503-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wd-grid-g\">\n\t<p class=\"wd-col\"><span class=\"wpcf7-form-control-wrap\" data-name=\"Name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"nommer\" value=\"\" type=\"text\" name=\"Name\" \/><\/span>\n\t<\/p>\n\t<p class=\"wd-col\"><span class=\"wpcf7-form-control-wrap\" data-name=\"Email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e-mail\" value=\"\" type=\"text\" name=\"Email\" \/><\/span>\n\t<\/p>\n\t<p class=\"wd-col\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Votre message\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n\t<p class=\"wd-col\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-color-primary\" type=\"submit\" value=\"Envoyer un message\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b3eeb6 e-con-full e-flex e-con e-child\" data-id=\"6b3eeb6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88fb751 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"88fb751\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-large text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xxl\">Questions fr\u00e9quentes<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca5a946 elementor-widget elementor-widget-wd_accordion\" data-id=\"ca5a946\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tMa commande n'est pas encore arriv\u00e9e. O\u00f9 est-ce ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Si vous souhaitez savoir o\u00f9 se trouve votre commande, veuillez nous contacter et nous envoyer votre num\u00e9ro de commande. Nous vous fournirons le num\u00e9ro de suivi logistique et vous apprendrons comment le v\u00e9rifier.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuel est le d\u00e9lai de livraison approximatif\u00a0?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Nous exp\u00e9dions dans les trois jours ouvrables et le d\u00e9lai de transit est de 7 \u00e0 15 jours ouvrables, selon le produit.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuelles sont les conditions d'exp\u00e9dition ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"T4LgNb\"><div class=\"ToWKne\"><div class=\"OlSOob\"><div class=\"ccvoYb\"><div class=\"zXU7Rb\"><div class=\"akczyd\"><div class=\"X4DQ0 zWsGpc\"><div class=\"vLsFwd bX0Okd\"><h2 dir=\"auto\">Informations d'exp\u00e9dition<\/h2><h3 dir=\"auto\">Options d'exp\u00e9dition gratuites et DDP<\/h3><p dir=\"auto\">Vapeenjoy propose la livraison gratuite pour les commandes aux \u00c9tats-Unis et en Australie. De plus, pour certains pays, nous fournissons des frais de livraison pay\u00e9s (DDP). Cela signifie que nous nous occupons du d\u00e9douanement et des droits, de sorte que vous n'avez pas \u00e0 vous soucier des frais suppl\u00e9mentaires lors de la livraison.<\/p><h3 dir=\"auto\">M\u00e9thodes d'exp\u00e9dition disponibles par r\u00e9gion<\/h3><p dir=\"auto\">Nous nous associons \u00e0 des transporteurs de confiance pour assurer une livraison fiable. Voici une ventilation de nos m\u00e9thodes d'exp\u00e9dition\u00a0:<\/p><ul dir=\"auto\"><li><strong>\u00c9tats-Unis<\/strong>: UPS Express (\u00e0 l'exclusion de l'Alaska et d'Hawa\u00ef)<\/li><li><strong>Royaume-Uni<\/strong>: Express DPD local<\/li><li><strong>Europe<\/strong>: UPS Express, DPD Express ou DHL Express<\/li><li><strong>Autres r\u00e9gions<\/strong>:<br \/><ul dir=\"auto\"><li>\u00c9mirats arabes unis (Duba\u00ef uniquement)\u00a0: ligne d\u00e9di\u00e9e<\/li><li>Afrique du Sud : ligne d\u00e9di\u00e9e<\/li><li>Vietnam : ligne d\u00e9di\u00e9e<\/li><li>Malaisie occidentale (\u00e0 l'exclusion de l'\u00eele de Kalimantan)\u00a0: ligne d\u00e9di\u00e9e<\/li><\/ul><\/li><\/ul><h3 dir=\"auto\">Pays europ\u00e9ens \u00e9ligibles au DDP<\/h3><p dir=\"auto\">Pour une exp\u00e9rience sans faille, nous proposons la livraison DDP aux pays europ\u00e9ens suivants : Allemagne, Belgique, Luxembourg, Pays-Bas, R\u00e9publique tch\u00e8que, Pologne, Croatie, Slovaquie, Slov\u00e9nie, Finlande, Danemark, Su\u00e8de, Autriche, France, Italie, Hongrie, Bulgarie, Lituanie, Estonie, Lettonie, Gr\u00e8ce, Irlande, Portugal et Espagne. Pendant ce temps, les exp\u00e9ditions vers ces pays (\u00e0 l'exception du Royaume-Uni) sont d\u00e9douan\u00e9es en Allemagne avant d'\u00eatre envoy\u00e9es vers leur destination finale.<\/p><h3 dir=\"auto\">D\u00e9lai d'exp\u00e9dition par pays<\/h3><p dir=\"auto\">Pour vous aider \u00e0 planifier, voici les d\u00e9lais de livraison estim\u00e9s pour chaque r\u00e9gion\u00a0:<\/p><ul dir=\"auto\"><li><strong>\u00c9tats-Unis<\/strong>: Terrain UPS local, 10 \u00e0 15 jours<\/li><li><strong>Royaume-Uni<\/strong>: DPD Express local, 7\u201312 jours<\/li><li><strong>Allemagne<\/strong>: UPS\/DPD\/DHL Allemagne, 8\u201315 jours<\/li><li><strong>France, Belgique, Luxembourg, Pays-Bas, R\u00e9publique tch\u00e8que, Pologne, Croatie, Slovaquie, Slov\u00e9nie, Finlande, Danemark, Su\u00e8de, Autriche, Italie, Hongrie, Bulgarie, Lituanie, Estonie, Gr\u00e8ce, Irlande, Portugal, Espagne<\/strong>: UPS\/DPD\/DHL Allemagne, 10 \u00e0 15 jours<\/li><li><strong>\u00c9mirats arabes unis (Duba\u00ef uniquement)<\/strong>: Ligne d\u00e9di\u00e9e, 12 \u00e0 18 jours<\/li><li><strong>Afrique du Sud<\/strong>: Ligne d\u00e9di\u00e9e, 15 \u00e0 25 jours<\/li><li><strong>Vietnam<\/strong>: Ligne d\u00e9di\u00e9e, 3 \u00e0 5 jours<\/li><li><strong>Malaisie occidentale<\/strong>: Ligne d\u00e9di\u00e9e, 4 \u00e0 8 jours<\/li><\/ul><h3 dir=\"auto\">Exp\u00e9dition vers d'autres pays<\/h3><p dir=\"auto\">Pour les pays non r\u00e9pertori\u00e9s ci-dessus, le d\u00e9douanement et le paiement des droits sont requis \u00e0 l'arriv\u00e9e du colis. De plus, nous vous recommandons de contacter votre autorit\u00e9 douani\u00e8re locale pour obtenir des d\u00e9tails fiscaux sp\u00e9cifiques. Dans certains cas, une licence commerciale peut \u00e9galement \u00eatre requise.<\/p><hr \/><h3 dir=\"auto\">Remarques sur les modifications<\/h3><ul dir=\"auto\"><li><strong>Sous-titres<\/strong>: Ajout de sous-titres (par exemple, \"Options d'exp\u00e9dition gratuites et DDP\", \"M\u00e9thodes d'exp\u00e9dition disponibles par r\u00e9gion\") pour diviser le texte en sections plus petites et digestibles, en abordant la question d'une section d\u00e9passant 300\u00a0mots.<\/li><li><strong>Mots de transition<\/strong>: incorpor\u00e9 des mots de transition comme \"en plus\", \"en outre\", \"en attendant\" et \"\u00e9galement\" pour augmenter leur utilisation au-del\u00e0 de 17,1%, am\u00e9liorant le flux de phrases.<\/li><li><strong>nettet\u00e9<\/strong>: Maintenir la structure originale des m\u00e9thodes et des heures d'exp\u00e9dition tout en am\u00e9liorant la lisibilit\u00e9 avec des formulations concises et des listes organis\u00e9es.<\/li><\/ul><p dir=\"auto\">Si vous avez besoin d'autres am\u00e9liorations ou d'\u00e9l\u00e9ments de r\u00e9f\u00e9rencement suppl\u00e9mentaires (par exemple, titre, m\u00e9ta-description), veuillez me le faire savoir\u00a0!<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tComment annuler ou modifier ma commande ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Vous pouvez modifier votre commande jusqu'\u00e0 23h00 HAP - 07h00 GMT le jour de sa mise en place. Pour apporter des modifications, veuillez nous contacter \u00e0 [adresse e-mail manquante]. Si vous avez des questions ou avez besoin d'aide, vous pouvez \u00e9galement nous contacter par e-mail ou WhatsApp et nous vous r\u00e9pondrons rapidement.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCombien de temps faut-il pour recevoir un remboursement ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Le temps de stockage est de 1 \u00e0 5 jours, tandis que le d\u00e9lai d'exp\u00e9dition est g\u00e9n\u00e9ralement compris entre 7 et 15 jours, selon le produit.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c0dcf9 e-con-full e-flex e-con e-parent\" data-id=\"7c0dcf9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-952b01f elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"952b01f\" data-element_type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-left\">\n\t\t\t\t\t\t\t<a  href=\"https:\/\/vapeenjoy.com\/\" aria-label=\"Image link\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vapeenjoy.com\/wp-content\/uploads\/2025\/08\/cropped-\u56fe\u6807-3-100x100.png\" class=\"attachment-100x100 size-100x100\" alt=\"VapeEnjoy\" 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https:\/\/vapeenjoy.com\/wp-content\/uploads\/2025\/08\/cropped-\u56fe\u6807-3-120x120.png 120w, https:\/\/vapeenjoy.com\/wp-content\/uploads\/2025\/08\/cropped-\u56fe\u6807-3.png 512w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b5561 elementor-widget elementor-widget-wd_image_or_svg\" data-id=\"c7b5561\" data-element_type=\"widget\" data-widget_type=\"wd_image_or_svg.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-image text-center\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/vapeenjoy.com\/wp-content\/uploads\/2025\/08\/WhatsApp.svg-100x100.png\" class=\"attachment-100x100 size-100x100\" alt=\"Coant-nous WhatsApp\" srcset=\"https:\/\/vapeenjoy.com\/wp-content\/uploads\/2025\/08\/WhatsApp.svg-100x100.png 100w, 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